Refund policy
This policy applies to orders placed on our store at emperorism.printify.me, run by EMPERORISM (Raymond Aborisade, sole trader) (raymondaborisade02@gmail.com).
Damaged, faulty or wrong items
Every item is printed to order. If yours arrives damaged, misprinted or different from what you ordered, email raymondaborisade02@gmail.com within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund, your choice. You will not need to return the item.
Changed your mind
Because each item is made for you, we can't resell it, so we don't normally accept returns for a change of mind. Under UK consumer law, personalised or made-to-order goods are exempt from the 14-day cancellation right. If something isn't right for another reason, email us anyway and we'll see what we can do.
Cancelling an order
Orders go into production quickly. Email raymondaborisade02@gmail.com as soon as possible; if production hasn't started, we'll cancel and refund in full.
How refunds are paid
Refunds go back to the original payment method, usually within 5 to 10 working days of approval.
Last updated 14 November 2026.